Welcome

Thank you so much for visiting our Shop and checking out our Policies!

Payments

Your business is appreciated!

Payment is expected immediately upon purchase of any item(s). If you do not pay immediately, you will be contacted through Etsy by convo. If a reply is not received, you will be contacted by your email address provided through Etsy. If after 1 day you have not responded, the item will be re-listed.

Wholesale purchases are excluded from this policy. Please convo for terms and conditions.

Shipping

All items are shipped via USPS, or local pick-ups. Rates may vary due to size and weight of item; though most items will ship ground, or flat rate. Items will have shipping prices included.

Returns & Exchanges

I gladly accept returns

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Nuevintage Apparel is all about customer satisfaction. Though each of our items are one-of-a-kind, vintage, please remember they are upcycled/repurposed from recycled garments, fabrics and trims and know that nothing we sell is "perfect". We do note any and all flaws, so we ask that you check the item descriptions and sizes carefully. If the item is grossly misrep'ed. and we can't make it right...your money, minus the original postage will be refunded. The item must be returned, unused, in the same condition that it was purchased. Refunds will be made after the item is returned and received.

Additional

Please convo for terms and conditions of wholesale orders where applicable.

If you would like to reserve an item, you may convo us, and request it to be reserved. We are always happy to oblige to reasonable special requests for reserving an item. We do expect the reserved item to be purchased within the time frame requested it be on reserve and if not the item will be relisted.

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